Remember when your mom cautioned you to “watch your mouth”.  As it turns out, she was really onto something. I guess, she was desperately trying to impart to us a greater sense of restraint, diplomacy, decency, and sensitivity.

In these days of tweeting, blogging, and even ‘citizen journalism’, it might seem that anything goes: just speak your mind. Well, not quite.  As we’ve been seeing, opinions can be risky business, even costly.  Spilling your guts and saying whatever you feel might not be the wisest thing especially if you are a public figure or a big brand with a lot at stake.

Take the case of Chrysler, who decided to part ways with New Media Strategies, an agency that handled its Twitter account. An employee of the agency decided to post a comment that read, “I find it ironic that Detroit is known as the Motorcity and yet no one here knows how to (bleep) drive.” Between “to” and “drive” was the F bomb.  Oops was little too late.

Yeah, you guessed it – the Chrysler machinery went in to damage control mode. Comments erased, agency apologized, Chrysler licking wounds, agency contract not renewed. As one would expect, Chrysler had to reach out to the Detroit community to win back their trust and confidence.

Then there was the Gilbert Gottfried/ Aflac blunder. Comedian Gilbert Gottfried the voice behind the squawking duck in most of the Aflac commercials posted at least 10 jokes about the earthquake and tsunami after the tragedy struck in Japan on his personal Twitter.  Suffice to say, Japan accounts for 75% of Aflac’s revenue.  Go figure Mr Gottfried!

Again, the PR machinery had to go into damage control mode and Mr. Gottfried’s contract was immediately terminated. Aflac pulled all television commercials with his voice and issued a statement decrying the insensitivity of the jokes.

So when you hear the squawking duck in the Aflac commercial, you know it’s not the voice of Mr. Gottfried.

Insensitive tweeting has had many a victim – private citizen to public personas. “Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work,” tweeted “theconnor”.  Needless to say the offer was rescinded. 

You see, “theconnor” didn’t quite get it when mom chided (him/her) to ‘watch your mouth’.  In today’s warp speed world, when everything is social and public, tread carefully and watch watch you put out there. It could be costly!

What about you? Have you ever tweeted something you later regretted and had to retract?

By: Dorothy Vernon-Brown